Mystery Shopper: Swindon

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The General Election is nearly on us and Mystery Shopper is on the campaign trail. We need a phone good for social media and documents but for under £100 per month

5: Carphone Warehouse

Product range – 2/5
Product knowledge – 1/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 4/5
Total – 13/30

4: Three

Product range – 1/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 2/5
Total – 14/30

3: O2

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 19/30

2: Vodafone

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 24/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 3/5
Total – 27/30

Summary

Most smartphones are excellent for social media and documents, so the task was finding the maximum allowances at a low price.

The offer from Jean-Paul at Carphone was so difficult to understand and his rudeness didn’t help that.

Jade at EE didn’t pay much attention to what I needed either.

O2’s Jenn did understand the task but got a lot of her information wrong and spent a lot of time talking to other people too.

Kevin at Vodafone got everything right, had the best range of devices and the nicest shop, but seemed to forget why I wanted the phone.

Eren at Three got everything spot on, found a great deal and did all this with a smile.

Full article in Mobile News issue 583 (March 2, 2015).

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