O2 retail and call centre staff agree pay rises


Staff employed directly by O2 and by outsourcing company Capita agree above-inflation pay rises

O2 retail and call centre staff have agreed above-inflation pay rises of 2.3 per cent and two per cent respectively.

The pay deals were negotiated by the Communications Workers Union in separate talks with Telefonica (retail staff) and its outsourcing partner, Capita (call centre staff).

94 per cent of retail staff voted in favour of the proposals while 95 per cent of Capita workers backed their agreement. Both increases will take effect from tomorrow (April 1) with Capita workers having their rise backdated to the beginning of the year.

O2 call centre staff are employed by Capita under a ten-year agreement worth £1.2 billion signed in July 2013, that saw the latter take over management of all O2 customer service staff.