Vodafone: 79pc of travellers don’t have valid phone insurance


Operator warns customers to take the necessary precautions against having a mobile lost or stolen ahead of the Easter Bank Holiday getaway

Vodafone has found that 79 pr cent of people would travel without valid phone insurance while 81 per cent don’t know their IMEI number or their operator’s helpline.

This is according to a survey conducted by the operator of 1,845 respondents taking place between February 16 and March 6.

It revealed that as some 1.8 million Britons prepare to travel abroad during Easter, they are not taking the necessary precautions to help protect against the effects of lost or stolen phones.

Over half said they would not know what to do if their phone was stolen abroad, despite saying they store laptop passwords, personal photos, bank card details and access to their business and personal email accounts on their phones.

Six in ten said they carry their phones at all times when out in a new country, 46 per cent keep their phones in their pockets while over a third said they would keep their handsets in a handbag on the floor.

The research also found Spain to be most likely tourist hotspot where visitors will have their phone stolen. Over 30 per cent of all phone thefts abroad reported to Vodafone between July 1, 2014 and January 12, 2015 took place there.

Vodafone UK customer operations director Mark Bond said: “Because it is very easy for criminals to rapidly build up high charges using stolen phones, we encourage customers to report phones missing as soon as they can.

“So if you’re planning a trip this Easter please make sure you’ve put in place some simple security measures such as: protecting your handset with a password and SIM lock; making sure you take out insurance; and keeping your IMEI number and Vodafone’s emergency contact number safe.

“The bottom line is if your phone is lost or stolen and you call us immediately to report it, we can close your account straightaway which will save you from any hassle on your return home.”