TalkTalk added 180,000 mobile customers in FY2015


MVNO now has 464,000 customers – 12 per cent of its overall base now takes mobile

TalkTalk added 180,000 mobile customers during the last financial year – with more than a third joining during the first three months of 2015.

The broadband provider added 66,000 customers in the three months to March 31, taking its total mobile base to 464,000.

In its yearly financial results published today (May 14) TalkTalk said 12 per cent of its 4.2 million broadband base now takes up mobile services – up from seven per cent in FY2014.

It credited this rise to strong take up of its SIM-only proposition, with a 13 per cent share of the UK’s SIM-only market in March – more than Vodafone or Tesco Mobile. In March 2014, it had a 4.2 per cent share.

Overall, revenue grew 4.2 per cent year-on-year to £1.8 billion, while EBITDA increased by 15 per cent, from £213 million in FY2014 to £245 million.

On-net churn fell from 1.5 per cent to 1.3 per cent, TalkTalk’s lowest ever level.

TalkTalk CEO Dido Harding said: “We have delivered on our revenue growth guidance as planned, and have exited the year with our strongest ever quarterly revenue growth of 6 per cent, and our lowest ever level of churn.

“British consumers and businesses increasingly appreciate TalkTalk’s value for money products, and we are focused on improving our customers’ experience still further and growing our already flourishing quad play business.

“We believe firmly that competition will drive the innovation and investment that Britain needs in this essential infrastructure and urge the respective regulatory bodies currently reviewing the various mergers and industry structure, to put strong competition at the heart of their decisions.”

She also ruled out buying Tesco’s mobile operation if the struggling supermarket group puts it up for sale, as was rumoured last week.

“We’ve got a really strongly performing mobile business now, we don’t need to buy a base where customers are currently being overcharged,” she added.