32pc regularly have issues making calls at home, while one in four said they’d changed network due to signal issues
40 per cent of Brits have a mobile blackspot in their home, according to a survey by Global Wireless Solutions, with two thirds located in the kitchen.
In a poll of more than 1,000 people across all networks, GWS found that almost one third (32 per cent) regularly have issues making and receiving calls at home. The figure was 30 per cent for data connections.
GWS found that people living in Georgian homes experienced the most issues, with 55 per cent reporting problems, compared with less than 40 per cent from people living in homes built during the last 50 years.
Overall, one in four of the people GWS spoke to said that low connectivity at home had “definitely contributed” to their decision to change networks in the past.
CWS CEO Paul Carter said: “The UK is no longer a ‘fixed line’ nation. When we’re at home we don’t just receive calls on our mobiles – we make them too. The best phone is the one you’ve got on you – not the one sitting in its dock out in the hallway.
“That presents a problem for operators – many of whom are clearly struggling with the brave new world of ‘in-home mobility’. Only by gathering and analysing accurate data on the performance of wireless networks will operators find a solution that genuinely benefits consumers.”
GWS also carried out testing on the UK operators to find out how their 4G networks performed outside and inside people’s homes.
O2 achieved the highest indoor penetration with a 4G connection 90 per cent of the time inside London homes, compared with Vodafone (87 per cent), EE (85 per cent) and Three with just 55 per cent indoors.
All of the operators performed better outdoors, with EE leading with 100 per cent outdoor coverage, compared with just 78 per cent on Three. O2 had 95.2 per cent coverage, while Vodafone had 94.8 per cent.
GWS tested inside more than 50 homes across the capital (pictured below) between April 8 and May 15 and found EE delivered the fastest average speeds indoors. Across all networks, on average it took 5.6 seconds to upload a 2MB picture on 4G indoors, compared with 3.9 seconds outside.
1 in 14 calls failed on EE in tests inside London homes, compared with 1 in 174 on O2, which was the most reliable network for calls.
“It is to the credit of the UK operators that British consumers are increasingly using mobile data when at home,” Carter added. “But success comes at a price and the expectations of those consumers are now more daunting – and harder to meet – than ever before.
“Our data is clear: in-home mobile data blackspots drive subscribers to ditch and switch their service provider. That’s why operators need to move quickly and decisively to demonstrate the level of service they’re actually providing to Brits – with robust, understandable data that turns their in-home wireless data performance into a selling point, rather than a liability.”