Three launches customer service tool for deaf people


Tool allows users to communicate with Three’s customer service team using British Sign Language

Three has launched a new service that allows deaf customers to communicate with its customer service team using British Sign Language.

A link on the operators website will connect deaf customers to an online, fully qualified sign language interpreter who will translate the conversation between customer and CSR.

The service will be available from Monday to Friday between 9am and 5pm, with a video message callback service available out of hours.

Three has launched the new service using interpreters from language interpreting agency Sign Solutions.

Three head of executive office operations Steven Cocker said: “We want to deliver a quality experience for all our customers. Part of that means ensuring all our customers can contact us in the way that suits them best.

“This new service will mean we can help Deaf customers get the most out of our services and address any problems quickly and simply.”