Operator bags awards for Overall Performance, Network Reliability, Network Speed, Mobile Internet, Calls and Texts
EE has retained its position as the UK’s top performing network, according to the latest network performance tests from RootMetrics.
RootMetrics tested six different categories in 16 of the UK’s largest urban areas, collecting 1.1 million samples and driving nearly 24,000 miles.
Overall, using the data, 96 awards were given for individual test comparisons, with EE winning 90.
It was given a score of 90.3 per cent for reliability, beating Three (84.7 per cent), Vodafone (74.5 per cent) and O2 (72.7 per cent).
An EE spokesperson said: “The UK is an incredibly competitive market, so we’re pleased to be ranked number one for phone calls, number one for data and number one for reliability by the most comprehensive of network reports.
“With more than a million tests covering 16 cities and a wide rural area, this report is the one that consumers should look at when deciding their next mobile provider.”
Three came second overall, and was runner-up in the categories for speed, mobile internet performance, calls and texts.
“Three appreciates the role that independent tests play but we focus on direct feedback from customers who consistently tell us they are happy with the performance of the network,” said a Three spokesperson.
Vodafone came third overall, according to RootMetrics, and took the bronze medal in all categories except network speed, where it came second, and call performance, where it came last.
It is an improvement on the second half of 2014, when Vodafone came bottom of the rankings overall.
A spokesperson for Vodafone said: ““We are pleased to see that this report recognises the benefits our customers are getting with our investment in another £1 billion in our network and services this year, following a similar investment last year.
“Our investment has led to around 800 new 4G sites, with 4G is now available in almost 600 larger towns and cities, as well as thousands of smaller communities, covering 76 per cent of the UK population.
“Our customers across the country are now benefitting from clear improvements in their service, including more consistent download speeds, more reliable voice calling and far fewer dropped calls and we are working hard to improve that further this year.”
O2 was the worst performing network according to the tests, only missing out on a clean sweep of last places by coming third in the call performance category. It was voted third best network during the second half of 2014, but has slipped down to last according to RootMetrics.
A spokesperson for O2 said: “We design, build and run our network based on our customers’ experience, which we monitor and analyse daily to enhance our network for customers.
“Compared to the 1.1 million tests Rootmetrics carried out in H1 2015, we conducted over 9 million tests on O2 mobile data and made almost 1.2 million test calls over the same period.
“This allows us to ensure we are delivering consistent best in class service and where appropriate, to further improve areas of our network to ensure our customers continue to have the best possible experience when using O2.”
“EE is continuing to come out on top for mobile performance, but there is a heated – and often close – battle with the other operators,” said RootMetrics general manager for Europe Chris Smith.
“Our growing reliance on our mobiles means network performance has a direct impact on our daily lives, and consumers deserve a comprehensive, unbiased, real-world picture of performance.
“We want consumers and network operators to look at this report and use it to inform purchasing decisions and understand the areas where improvements can be made.”