Charging product blew up in customer’s room during the night and caused her bedroom to catch fire, leaving her with serious burns to her hand
EE is investigating a case that saw a customer suffer serious burns to her hand after its Power Bar exploded in her bedroom.
Katy Emslie, 26, who is a medical student from Aberdeen, was asleep when she was awoken by a loud bang after the product, which was plugged into her laptop to recharge, shot out “like a firework” and flew across the room, narrowly missing her head.
She said it crashed into the wall, charring the carpet behind it and causing a fire under her bed.
In the panic, she tried to extinguish the flames with her hands before her mother, alerted by the screams, put them out with a damp cloth.
Emslie, who tweeted details of the explosion as well as a picture of her burnt hand (above), said she was treated in A&E for five hours.
An EE spokesperson said: “We’re sorry to hear about Ms Emslie’s experience.
“All of our products undergo stringent safety tests. This is an isolated incident and we’re in contact with the customer to investigate the cause of this issue as a matter of urgency.”