Mystery Shopper: Brent Cross Shopping Centre

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Mystery Shopper is tired of his ancient phone crashing and freezing whenever he tries to open up a game or an app. He wants something more powerful. What can each network offer and can they give him any good deals?

5: EE

Product range – 3/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 1/5
Sales ability – 2/5
Shop appearance – 2/5
Total – 12/30

4: Three

Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 16/30

3: Carphone

Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 3/5
Total – 18/30

2: O2

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 3/5
Total – 18/30

1: Vodafone

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 3/5
Shop appearance – 3/5
Total – 19/30

Summary

Modern smartphones now have processors that enable them to run games that most old games consoles would struggle to run.

The salesperson from EE was unconvincing overall, skimming through specs.

There wasn’t much of an improvement with Three, but at least their salesman had a bit more knowledge.

Ali from Carphone Warehouse made sure I was comfortable, but was let down by his pushiness.

Iclezhan from O2 did a decent job of selling me the LG G4, showing me just how powerful the processor is.

David took the crown, however. He gave me a decent range to choose from, and confidently used Vodafone’s promotions to draw me into a sale.

Full article in Mobile News issue 597 (September 14, 2015)

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