O2 Recycle bags European award for customer service and support


Telefonica and Redeem picked up joint award at European Supply Chain Excellence Awards 2015

O2 and Redeem have picked up a joint award for customer service for their O2 Recycle scheme at the European Supply Chain Excellence Awards.

Scottish recycler Redeem has held O2’s recycling contract in the UK since 2009, managing its recycling services across retail, online and through its call centres.

The joint submission with Telefonica was granted the special award for customer service and support at an awards ceremony held at the Hilton on Park Lane last month. It beat entries from EE, Cromwell Group, and Philips Consumer Lifestyle to claim the gong.

Redeem CCO Mark Chambers said: “We are delighted for this recognition from this leading industry award. O2’s mobile-phone trade-in and recycling programme is the clear market leader among major network operators in the UK and Redeem is proud that its strong and successful partnership continues.”