O2 tops Ofcom’s Quality of Customer Service report

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A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks

O2 has come on top of Ofcom’s annual Quality of Customer Service report for the sixth year running.

The regulator commissioned research agency Saville Rossiter-Base to conduct the survey. A total of 1,600 people were asked in October 2015 about whether they were satisfied with the service they received from their network provider. Up to 200 were with Three, 400 with EE, 400 with O2, 200 with Virgin and 400 with Vodafone. This is the seventh year Ofcom has conducted the analysis.

O2 came on top with 80 per cent of respondents saying they were satisfied with the level of customer service recevied. Virgin followed in second place with a score of 78 per cent. Vodafone and Three came joint with 69 per cent, whilst EE dropped to the bottom with 66 per cent.

A spokesperson from O2 said: “There is always more to do and we will continue to be relentless in our pursuit to deliver great service and unique experiences that set us apart from our competitors.”

Mobile News has contacted the other networks for comment.

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