Mystery Shopper: Hampstead

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The iPhone SE is the latest device from Apple. It’s one of the cheapest iPhones currently on sale but is it just as good as the 6 or 6S? What kind of deals will the networks offer Mystery Shopper?

5: EE

Product range – 1/5
Product knowledge – 2/5
iPhone knowledge – 1/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 3/5
Total – 9/30

4: Vodafone

Product range – 3/5
Product knowledge – 3/5
iPhone knowledge – 2/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 16/30

3: Three

Product range – 3/5
Product knowledge – 3/5
iPhone knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 19/30

2: O2

Product range – 4/5
Product knowledge – 4/5
iPhone knowledge – 4/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 23/30

1: Carphone Warehouse

Product range – 4/5
Product knowledge – 4/5
iPhone knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 25/30

Summary

Kalil from EE looked like he was more bothered about chatting to his mate ccross the street.

Camille from Vodafone was better and gave decent options.

Samad gave an okay pitch, but could have done with having more enthusiasm.

Abi displayed one of the best examples of optimism on the day and was very polite and professional.

Tenzen takes the crown, however. He really presented the iPhone SE and the Vodafone brand unlike any of the others.

Full article in Mobile News issue 612 (April 18, 2016).

 

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