Mystery Shopper: Canary Wharf

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Mystery Shopper’s girlfriend is leaving the country to work for a few months. He needs a temporary SIM with cheap bundles for calls and texting, but it has to be a 30-day rolling contract. What can the networks offer him?

5:Three

Product range – 1/5
Product knowledge – 2/5
Airtime knowledge – 1/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 3/5
Total – 9/30

4: Carphone Warehouse

Product range – 2/5
Product knowledge – 3/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 14/30

3: O2

Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 19/30

2: EE

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 22/30

1: Vodafone

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 28/30

Summary

Three’s salespeople were both condescending and didn’t really offer any help.

Michael from Carphone Warehouse was a decent salesman who gave me a good choice of tariffs.

Monika was very cheerful, which showed throughout her sales pitch.

Nowsh’s politeness and professionalism quite rightly sent him into second place.

Ayesha gets first this time round, however, for looking like she was genuinely interested in me as a customer and offered the best deals. Joining Vodafone was the most obvious choice here.

Full article in Mobile News issue 611 (April 04, 2016).

 

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