Brits spend more than two million hours trying to leave their network

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This is according to the latest research published by uSwitch today (May 18)

UK residents spent over two million hours trying to leave their network in the last year, according to the latest research from uSwitch.

The price comparison site surveyed 2,000 UK mobile customers at the beginning of this month. It averaged its results across the UK population of 50 million adults aged 18 and over.

Figures from the research claim time spent trying to switch network averaged at 25 minutes per person. Over 41 per cent had to contact their provider more than twice, whilst 11 per cent have had to make calls or chat online over four times.

A quarter successfully switched provider in the last year, but only 23 per cent described the process as ‘easy.’ 22 per cent were pressured into staying, 21 per cent were bombarded with questions, whilst 16 per cent described the process as ‘awkward.’

uSwitch telecoms expert Ernest Doku said: “An issue our research highlights is that in a market where the operator you’re attempting to leave handles your switch, there is relatively little incentive for networks to make it easy.

“Part of the problem is you have to contact your existing network to request your PAC – a unique code needed to take your mobile number with you – increasing the hassle and giving them one last chance at keeping your custom.”

 

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