Mystery shopper: Holloway

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Mystery Shopper is ready to get on board with contactless payments on a new smartphone. Can the networks tell him how the feature works on a phone works and what devices will they recommend?

5: Carphone Warehouse

Payment knowledge – 2/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 3/5
Total – 11/30

4: Vodafone

Payment knowledge – 3/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 18/30

3: Three

Payment knowledge – 3/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 21/30

2: O2

Payment knowledge – 3/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 23/30

1: EE

Payment knowledge – 3/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 24/30

Summary

There were mixed responses from my query about devices for contactless payments.

Credo, although reasonably detailed, lost points for his overall lack of enthusiasm and unprofessionalism.

Chris from Vodafone was better,but he was rather blunt and could have done with a bit of cheering up.

Steve from Three was much better than, going as far as to give a demonstration on his own device.

Monz knew what he was talking about and offered several choices to choose from.He was very detailed and cheerful.

However, EE’s Ola takes the top spot this time. She took the time to explain the many features of both the iPhone and Samsung and I left with a decent idea of what the major differences between both devices were.

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