Mystery shopper: Wimbledon

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Mystery Shopper is moving to a fancy new bachelor pad. The only feature missing is superfast internet access. Can he get fibre optic broadband or will he have to stick with a slower connection? What about any good deals?

5: Virgin Media

Product knowledge – 1/5
Internet knowledge – 0/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 2/5
Total – 4/30

4: Three

Product knowledge – 2/5
Internet knowledge – 1/5
Questioning ability – 1/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 10/30

3: Vodafone

Product knowledge – 3/5
Internet knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 17/30

2: Carphone Warehouse

Product knowledge – 4/5
Internet knowledge – 4/5
Questioning ability – 3/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 24/30

1: EE

Product knowledge – 5/5
Internet knowledge – 4/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30

Summary

Some did an excellent job of offering good broadband deals,while others weren’t so great.

Peter was a friendly salesperson, but he failed to give me any products worth buying.

Three’s saleswoman was slightly better, but the fact I couldn’t get decent coverage ruined the sale.

Vodafone’s salesperson did a great job, only to ruin it towards the end.

Kaz gave me the most varied product range by offering my additions alongside the broadband.Going with Sky sounded like a good idea.

Anas helped EE take the top spot this time round,however. His recommendations matched my needs perfectly, and I was also given some additional benefits that I could pass onto friends and family. This certainly worked heavily in his credit.

 

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