Samsung urges Note7 users to power down devices immediately

Credit: Brian Green

Warning comes as manufacturer asks global partners to stop sales and exchanges of the handset while further investigations take place

Samsung has asked all Galaxy Note7 owners to turn off their devices as the crisis into faults with the handset deepens.

The manufacturer recalled a reported 2.5 million Note7 devices on September 2 after the first batch received complaints of overheating and catching fire. The Korean manufacturer moved to replaced all defective devices and deemed the replacements as safe.

However recent media reports revealed some users are still seeing battery issues despite receiving a replacement Note7, some even reported explosions or the device catching fire.

The most recent case (October 9) was a man in the US who according to local media outlet WKYT, woke to a room full of smoke. A Southwest Airline plane was evacuated (October 9) after a replacement Note7 reportedly caught fire.

Precautions have been taken by operators in the UK before Samsung’s announcement today. EE and Vodafone have paused the Exchange Programme, while O2 reviews its options.

Power down

Samsung said in a statement this morning (October 11): “We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7.

“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.

“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”