EE apologises for voice call connection outage

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Around 3,000 people across the UK reported failed call attempts on Down Detector

EE has apologised for call connection problems affecting customers throughout the UK.

EE and Virgin Mobile customers were unable to make calls mainly to non-EE phone numbers yesterday (Oct 10).

Around 3,000 people across the UK reported failed call attempts on the website Down Detector.

Sincerely apologise
According to CEO Marc Allera the problem stemmed from an error on the EE interconnect platform, which is responsible for moving calls around the network.

He said in a tweet: “I know that this has made the day very difficult for some of our customers, and for that I’d like to sincerely apologise.”

Data usage, text messaging and emergency calls were unaffected according to an EE spokesperson.

In a statement the UK’s largest network said: “We can now confirm that our engineering team has fixed the call issue that began yesterday at around 10.30am.

“We apologise for the inconvenience this has caused you today. Data, messaging and emergency calls were unaffected.”

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