Mystery Shopper: Guildford

Mystery Shopper: Guildford

Mystery Shopper wants to know what features are available on modern smartphones for those with sight problems. What do the sales staff know about accessibility and can they demonstrate it?

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Mystery Caller: Phone and fitness tracker

Mystery Caller: Phone and fitness tracker

Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?

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Mystery Shopper: Redhill

Mystery Shopper: Redhill

Mystery Shopper got a brand-new a new LTE-enabled Nexus 9 tablet for Christmas but there was no SIM card. Can our retailers find a good SIM deal and explain network locking as well

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Samsung Galaxy Note 4

Samsung Galaxy Note 4

The Samsung Galaxy Note 4 has been hailed as the phablet with the class-leading screen and display with the best implementation of a stylus. Our resident geeks on What Mobile put the claims to the test

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Mystery Caller: Rugged handsets

Mystery Caller: Rugged handsets

Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he's broken phone and he wants something more robust

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Mystery Shopper: Covent Garden

Mystery Shopper: Covent Garden

Mystery Shopper is fed up of devices that break easily and wants a smartphone that is a bit more durable. Can our retailers finds a good device that won't break every time it is dropped

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Mystery Caller: Windows Phone

Mystery Caller: Windows Phone

Windows Phone is growing in market share so Mystery Caller wants to see what is available - but he won't pay more than £20 per month. What can the CSAs offer?

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Mystery Shopper: Sutton

Mystery Shopper: Sutton

It's Black Friday and Mystery Shopper is looking to take advantage of the sales to buy a Christmas present for a loved one. What prepay phone can he get for under £100?

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Sony Xperia Z3 and Z3 Compact

Sony Xperia Z3 and Z3 Compact

Sony is releasing its second flagship handset in the space of six months, and it’s brought its little brother along with it – and what a difference half a year of tweaking has made

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Mystery Caller: Tablet for a child

Mystery Caller: Tablet for a child

With Christmas on the horizon, Mystery Caller wants to buy a tablet suitable for a young relative as a Christmas present. What can our CSAs offer him?

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