Home Truths: The Amazing Cabbage or the story of GOYA

Home Truths: The Amazing Cabbage or the story of GOYA

"Make it happen right now. Yes, right now before you do anything else"

Continue Reading

0 Comments

Home Truths: The ultimate insult

Home Truths: The ultimate insult

"The guys that won last Mystery Shopper would not put off a customer. But they're there to make people who have not already decided to buy want to do so of their own violation"

Continue Reading

0 Comments

Home Truths: My Xmas message

Home Truths: My Xmas message

“A good recession serves a purpose in the absence of a network-subsidised incompetence allowance and kills off some of the cowboys and ordertakers”

Continue Reading

0 Comments

Home Truths: Hard sell, or is selling hard?

Home Truths: Hard sell, or is selling hard?

“I sat in on a session where a highly paid sales trainer stated that selling is ‘an exchange of goods or services for money'. It is the dictionary definition but it is patently untrue”

Continue Reading

0 Comments

Home Truths: Recruiting

Home Truths: Recruiting

The problem with recruitment in the mobile industry

Continue Reading

0 Comments

Home Truths: Hidden treasures

Home Truths: Hidden treasures

"Like the beaches in the Outer Hebrides, I have no idea if he has seven As or a Masters in Advanced Mathematics. He is friendly, outgoing and bright; he takes a common sense approach and is still succeeding when many others are failing"

Continue Reading

0 Comments

Home Truths: Free biz advice*

Home Truths: Free biz advice*

“I'll never find in the small print: ‘We should use disingenuous tactics to fool the less intellectually gifted for our commercial gain'”

Continue Reading

0 Comments

Home Truths: Return to retail

Home Truths: Return to retail

“I accidentally wandered into a mobile phone store to cheer myself up. It didn't work.It was one of those large organisations, which probably has ridiculous numbers of highly-paid middle managers involved in managing sales activity”

Continue Reading

0 Comments

Home Truths: New adventures in sales

Home Truths: New adventures in sales

Alasdair Jeffrey is an independent consultant. He has worked in fixed line, IT and mobile. Here, he discusses the need to up-skill to sell the new portfolio of comms products

Continue Reading

0 Comments

Home Truths: I see dead people

Home Truths: I see dead people

Industry veteran and Rocket Science founder Alasdair Jeffery observes the industry malaise

Continue Reading

0 Comments

To advertise on this site, call 0203 122 0872

Recent Comments

this company is the worst company ever. they have refused to terminate a contract saying there is a no returns policy. orange have advised me otherwise. the level of customer service this com...
Are there any updates on this effort? Has Ofcom made any decisions about policies to help manage numbers to ensure they don't run out?...
I now find that GiffGaff's 3g service isn't throttled but strangled to death. I find myself unable to download email, update social media or browse a website even if the phone indicates it is con...
my phone contract expires in august and wonder if i can put my trust chitter-chatter if they can treat their franchisee in this way...
EE may have done well insome of these technical areas, but it is a great shame their Customer Care has not had the same investment. I have had an 8 month, unresolved saga with them and have enco...
Is that the bloke from 5ive? Yawn. I'd pay 50p to get Slam Dunk Da Funk as a ringtone. Burned....
Vodafone have been charging PAYT customers for years to access Customer Services, whats new?...
Really?...
Great Guy, amazing commercial acumen....
Unless we see our payment through our distributor this month we will be out of business....

Social Media Feed