Home Truths: The Amazing Cabbage or the story of GOYA

Home Truths: The Amazing Cabbage or the story of GOYA

"Make it happen right now. Yes, right now before you do anything else"

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Home Truths: The ultimate insult

Home Truths: The ultimate insult

"The guys that won last Mystery Shopper would not put off a customer. But they're there to make people who have not already decided to buy want to do so of their own violation"

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Home Truths: My Xmas message

Home Truths: My Xmas message

“A good recession serves a purpose in the absence of a network-subsidised incompetence allowance and kills off some of the cowboys and ordertakers”

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Home Truths: Hard sell, or is selling hard?

Home Truths: Hard sell, or is selling hard?

“I sat in on a session where a highly paid sales trainer stated that selling is ‘an exchange of goods or services for money'. It is the dictionary definition but it is patently untrue”

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Home Truths: Recruiting

Home Truths: Recruiting

The problem with recruitment in the mobile industry

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Home Truths: Hidden treasures

Home Truths: Hidden treasures

"Like the beaches in the Outer Hebrides, I have no idea if he has seven As or a Masters in Advanced Mathematics. He is friendly, outgoing and bright; he takes a common sense approach and is still succeeding when many others are failing"

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Home Truths: Free biz advice*

Home Truths: Free biz advice*

“I'll never find in the small print: ‘We should use disingenuous tactics to fool the less intellectually gifted for our commercial gain'”

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Home Truths: Return to retail

Home Truths: Return to retail

“I accidentally wandered into a mobile phone store to cheer myself up. It didn't work.It was one of those large organisations, which probably has ridiculous numbers of highly-paid middle managers involved in managing sales activity”

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Home Truths: New adventures in sales

Home Truths: New adventures in sales

Alasdair Jeffrey is an independent consultant. He has worked in fixed line, IT and mobile. Here, he discusses the need to up-skill to sell the new portfolio of comms products

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Home Truths: I see dead people

Home Truths: I see dead people

Industry veteran and Rocket Science founder Alasdair Jeffery observes the industry malaise

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Recent Comments

That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....
Only 2 months ago i buy this phone. Please advice any body knows...
I have bought a huawei ascend p7 suddenly networ operator inactive. How to active this?...
A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc). But agre...
I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...

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