Home Truths: The Amazing Cabbage or the story of GOYA

Home Truths: The Amazing Cabbage or the story of GOYA

"Make it happen right now. Yes, right now before you do anything else"

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Home Truths: The ultimate insult

Home Truths: The ultimate insult

"The guys that won last Mystery Shopper would not put off a customer. But they're there to make people who have not already decided to buy want to do so of their own violation"

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Home Truths: My Xmas message

Home Truths: My Xmas message

“A good recession serves a purpose in the absence of a network-subsidised incompetence allowance and kills off some of the cowboys and ordertakers”

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Home Truths: Hard sell, or is selling hard?

Home Truths: Hard sell, or is selling hard?

“I sat in on a session where a highly paid sales trainer stated that selling is ‘an exchange of goods or services for money'. It is the dictionary definition but it is patently untrue”

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Home Truths: Recruiting

Home Truths: Recruiting

The problem with recruitment in the mobile industry

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Home Truths: Hidden treasures

Home Truths: Hidden treasures

"Like the beaches in the Outer Hebrides, I have no idea if he has seven As or a Masters in Advanced Mathematics. He is friendly, outgoing and bright; he takes a common sense approach and is still succeeding when many others are failing"

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Home Truths: Free biz advice*

Home Truths: Free biz advice*

“I'll never find in the small print: ‘We should use disingenuous tactics to fool the less intellectually gifted for our commercial gain'”

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Home Truths: Return to retail

Home Truths: Return to retail

“I accidentally wandered into a mobile phone store to cheer myself up. It didn't work.It was one of those large organisations, which probably has ridiculous numbers of highly-paid middle managers involved in managing sales activity”

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Home Truths: New adventures in sales

Home Truths: New adventures in sales

Alasdair Jeffrey is an independent consultant. He has worked in fixed line, IT and mobile. Here, he discusses the need to up-skill to sell the new portfolio of comms products

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Home Truths: I see dead people

Home Truths: I see dead people

Industry veteran and Rocket Science founder Alasdair Jeffery observes the industry malaise

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Recent Comments

Regards from New York. Wishing all the best to Ms. Jeffrey. Much success in this exciting new field's enterprise. May it succeed beyond your dreams....
so far so good shebang...
When 3AU and Voda AU merged customer care got sent to the same call centres as as 3UK & 3 Ireland, 3/Huthison Global Servives owned by Hutchison. Voda are slowly but surely sending all custom...
I think you will find that Ovivo raised considerably more than £150k on Crowdcube - didnt they come back and have a second go? At any rate Crowdcube should be held liable for some of this damage...
There is a lesson in this somewhere - !...
See the lack of tacky armour - that's why I make the big bucks short stuff...
MSE should refund £20 plus consequential losses to customers who followed its recommendation, which incidentally MSE expected to be paid for. 20,000 new customers in the last month - where did t...
I'm not sure I'd unreservedly accept everything Ovivo alleges there. There were obviously good enough back office systems to identify customers for billing purposes, as it was possible to log in ...
Some customers have received an email from an insolvency practitioner...
This setback hasn't deterred Mr Zand from his interest in mobile networks new company: ZYO Mobile...

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