Abzorb managing director Mike Walsh says the market will really start to take off and create new opportunities once there is a truly unified product-set from operators
Parallel Lines: Networks slow to embrace Unifed Comms
Posted on March 14, 2011
Town and Country Unified Communications managing director Geraint George says although the sector is gathering pace, he believes there are still only a handful of players able to truly deliver the whole package
Parallel Lines: Channeling the unified comms opportunity
Posted on February 24, 2011
Swivel Secure managing director Richard H Harris says delivering a complete unified comms experience is vital in dealers and resellers building longer-lasting relationships with their customers
Parallel Lines: Customer service is no longer just a contact centre issue
Posted on December 29, 2010
Azzurri Communications product development director Rufus Grig says organisations are increasingly paying lip service to the concept that everyone in the business should be focused on the customer
Parallel Lines: Careful systems building
Posted on December 2, 2010
Stuart Griffin, business development manager at reseller MMCC, discusses the finer detail of communications systems integration and future-planning
Parallel Lines: The developing market
Posted on September 14, 2010
The industry needs to adopt different sales techniques and offer tailored bespoke solutions to be successful in unified comms, explains Evolve Telecom managing director Mark Gordon
Parallel Lines: A brave new world… if resellers can adapt
Posted on August 13, 2010
The IT industry is currently going through a radical change driven mainly through cloud computing and its impact on how customers purchase their future infrastructure and systems, but IT’s pain will also have significant repercussions for the telecoms industry, says Outsourcery channel business unit director Simon Howitt
Parallel Lines: “A new dawn”
Posted on July 6, 2010
“Focus on service is essential, particularly in view of customers’ specific needs as their business requirements and profiles change. This is a new dawn”
Parallel Lines: Networks must step up
Posted on June 4, 2010
With the absence of a truly unified network product, dealers must look for alternative ways to offer an integrated product. But it is possible
Parallel Lines: New Wi-Fi world
Posted on May 20, 2010
New restrictions on ISPs, which Wi-Fi providers are now considered, are leading many providers to question whether providing access is worth the trouble
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