Parallel Lines: Unified comms – who’s winning the race?

Parallel Lines: Unified comms – who’s winning the race?

Abzorb managing director Mike Walsh says the market will really start to take off and create new opportunities once there is a truly unified product-set from operators

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Parallel Lines: Networks slow to embrace Unifed Comms

Parallel Lines: Networks slow to embrace Unifed Comms

Town and Country Unified Communications managing director Geraint George says although the sector is gathering pace, he believes there are still only a handful of players able to truly deliver the whole package

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Parallel Lines: Channeling the unified comms opportunity

Parallel Lines: Channeling the unified comms opportunity

Swivel Secure managing director Richard H Harris says delivering a complete unified comms experience is vital in dealers and resellers building longer-lasting relationships with their customers

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Parallel Lines: Customer service is no longer just a contact centre issue

Parallel Lines: Customer service is no longer just a contact centre issue

Azzurri Communications product development director Rufus Grig says organisations are increasingly paying lip service to the concept that everyone in the business should be focused on the customer

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Parallel Lines: Careful systems building

Parallel Lines: Careful systems building

Stuart Griffin, business development manager at reseller MMCC, discusses the finer detail of communications systems integration and future-planning

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Parallel Lines: The developing market

Parallel Lines: The developing market

The industry needs to adopt different sales techniques and offer tailored bespoke solutions to be successful in unified comms, explains Evolve Telecom managing director Mark Gordon

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Parallel Lines: A brave new world… if resellers can adapt

Parallel Lines: A brave new world… if resellers can adapt

The IT industry is currently going through a radical change driven mainly through cloud computing and its impact on how customers purchase their future infrastructure and systems, but IT’s pain will also have significant repercussions for the telecoms industry, says Outsourcery channel business unit director Simon Howitt

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Parallel Lines: “A new dawn”

“Focus on service is essential, particularly in view of customers’ specific needs as their business requirements and profiles change. This is a new dawn”

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Parallel Lines: Networks must step up

Parallel Lines: Networks must step up

With the absence of a truly unified network product, dealers must look for alternative ways to offer an integrated product. But it is possible

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Parallel Lines: New Wi-Fi world

Parallel Lines: New Wi-Fi world

New restrictions on ISPs, which Wi-Fi providers are now considered, are leading many providers to question whether providing access is worth the trouble

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