Mystery Caller: Insurance

Mystery Caller: Insurance

Mystery Caller has lost two phones to clumsiness in the past few years so insurance is a must for the new one. How do the networks compare when it comes to protecting phones from loss, theft and damage?

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Mystery Shopper: Clapham Junction

Mystery Shopper: Clapham Junction

Clumsy Mystery Shopper is on the hunt for an insurance deal for his prepay handset which can be used on any network. Which retailer can provide excellent customer service and spot the opportunity to up-sell?

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Mystery Caller: Mobile for the elderly

Mystery Caller: Mobile for the elderly

Mystery Caller's elderly father needs a phone that is affordable and easy to use. Will the networks be able to recommend a suitable 'first mobile' without resorting to favourites Samsung and Apple?

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Mystery Shopper: Brixton

Mystery Shopper: Brixton

Mystery shopper has a retired parent who likes their social media and wants a smartphone and data package to match. Can they find the perfect choice of handset and airtime package for this growing market segment?

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LG G Flex

LG G Flex

Good news if you’re one of the three people in the world who absolutely needs a curved smartphone

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Mystery Caller: Wearable technology

Mystery Caller: Wearable technology

Mystery Caller had been hearing a lot about wearable technology in the run up to Mobile World Congress. But are the operators up to speed when it comes to smartwatches and fitness trackers?

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Mystery Shopper: Stratford

Mystery Shopper: Stratford

Tech-crazy Mystery Shopper has been reading about the wearables trend and wants to find out more. Do the retailers know their fitness trackers from their Google Glasses and smartwatches?

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Nokia Lumia 1320

Nokia Lumia 1320

Phablet fun means size is everything at the bleeding edge of technology

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Mystery Caller: Roaming

Mystery Caller: Roaming

Going on a romantic break to Paris, you wouldn’t think Mystery Caller would have much time to spend on the phone. Just in case, he wanted to know the best deals for international calls, texts and data

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Mystery Shopper: Enfield

Mystery Shopper: Enfield

With all the operators now offering 4G connectivity, Mystery Shopper has decided to take the plunge and go super-fast. Which of the high street retailers can tempt him with the best all-round deal?

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