Mystery Caller: Water-resistent phones

Mystery Caller: Water-resistent phones

Mystery Caller has lost his third phone to water damage in as many years and wants a waterproof or water-resistant device for below £30 per month. What can the sales staff come up with?

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Mystery Shopper: Clapham

Mystery Shopper: Clapham

Mystery Shopper needs a device that can survive exposure to water after a few unfortunate incidents. Can the retailers explain what an IP rating is and find a device that can endure a quick swim?

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Samsung Galaxy Note Edge

Samsung Galaxy Note Edge

It has a cool Edge with plenty of innovations including a camera relocated on to the spine and away from the clutter. Could this be a device the company’s boffins have thrown at the wall that will stick?

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Mystery Caller: Phone for documents and social media

Mystery Caller: Phone for documents and social media

Mystery Caller is hitting the General Election campaign trail and needs a phone to share documents and updates on social media. Can our networks tick the right box?

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Mystery Shopper: Swindon

Mystery Shopper: Swindon

The General Election is nearly on us and Mystery Shopper is on the campaign trail. We need a phone good for social media and documents but for under £100 per month

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Google Nexus 9 doesn’t cut corners

Google Nexus 9 doesn’t cut corners

It is smaller than its predecessor but is a HTC device making it a ‘dream partnership’

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Mystery Caller: Handsets for visually impaired people

Mystery Caller: Handsets for visually impaired people

Android and iOS devices both include a range of features for people with visual impairments. Mystery Caller wants to know what these are. Can the CSAs tell him?

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Mystery Shopper: Guildford

Mystery Shopper: Guildford

Mystery Shopper wants to know what features are available on modern smartphones for those with sight problems. What do the sales staff know about accessibility and can they demonstrate it?

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Mystery Caller: Phone and fitness tracker

Mystery Caller: Phone and fitness tracker

Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?

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Mystery Shopper: Redhill

Mystery Shopper: Redhill

Mystery Shopper got a brand-new a new LTE-enabled Nexus 9 tablet for Christmas but there was no SIM card. Can our retailers find a good SIM deal and explain network locking as well

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Recent Comments

Janice - have you tried Three's Intouch app? If you can connect to Wifi at work, you'll be able to make calls and texts using that....
I've just spoken to a Customer Service advisor at Three as I have been having problems since last week Wednesday afternoon. This issue is definitely still ongoing for not only Three customers but...
I have been a member for some time and are now leaving because they have taken £7.50 Goody Bag cost out of my Bank but has not been included on my Balance. So I have been able to use my Phone si...
EE are not the first operator to do this. Three already have an app that allows you to make calls and send/receive texts over Wi-fi when there is no mobile signal available....
if 3 buys o2 I will jump ship at end of contract...
That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....

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