Mystery Caller: Water-resistent phones

Mystery Caller: Water-resistent phones

Mystery Caller has lost his third phone to water damage in as many years and wants a waterproof or water-resistant device for below £30 per month. What can the sales staff come up with?

Continue Reading

0 Comments

Mystery Caller: Phone for documents and social media

Mystery Caller: Phone for documents and social media

Mystery Caller is hitting the General Election campaign trail and needs a phone to share documents and updates on social media. Can our networks tick the right box?

Continue Reading

0 Comments

Mystery Caller: Handsets for visually impaired people

Mystery Caller: Handsets for visually impaired people

Android and iOS devices both include a range of features for people with visual impairments. Mystery Caller wants to know what these are. Can the CSAs tell him?

Continue Reading

4 Comments

Mystery Caller: Phone and fitness tracker

Mystery Caller: Phone and fitness tracker

Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?

Continue Reading

0 Comments

Mystery Caller: Rugged handsets

Mystery Caller: Rugged handsets

Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he's broken phone and he wants something more robust

Continue Reading

0 Comments

Mystery Caller: Windows Phone

Mystery Caller: Windows Phone

Windows Phone is growing in market share so Mystery Caller wants to see what is available - but he won't pay more than £20 per month. What can the CSAs offer?

Continue Reading

0 Comments

Mystery Caller: Tablet for a child

Mystery Caller: Tablet for a child

With Christmas on the horizon, Mystery Caller wants to buy a tablet suitable for a young relative as a Christmas present. What can our CSAs offer him?

Continue Reading

0 Comments

Mystery Caller: Phablets

Mystery Caller: Phablets

Apple has launched the 5.5-inch iPhone 6 Plus. Samsung now has the Galaxy Note 4 with a 5.7 inch screen. Phablets are all the rage. So Mystery Caller wants one. What can the CSAs offer?

Continue Reading

0 Comments

Mystery Caller: Sony Xperia Z3

Mystery Caller: Sony Xperia Z3

Sony released its new Xperia Z3 last month and Mystery Caller wants one but at a cheap price. Can the sales staff sell him one or offer a good alternative instead?

Continue Reading

0 Comments

Mystery Caller: Apple iPhone 6

Mystery Caller: Apple iPhone 6

A new iPhone is on the market and millions have rushed out to buy the device. Mystery Caller is one of those millions – but what can our CSAs offer him?

Continue Reading

0 Comments

To advertise on this site, call 0203 122 0872

Recent Comments

Janice - have you tried Three's Intouch app? If you can connect to Wifi at work, you'll be able to make calls and texts using that....
I've just spoken to a Customer Service advisor at Three as I have been having problems since last week Wednesday afternoon. This issue is definitely still ongoing for not only Three customers but...
I have been a member for some time and are now leaving because they have taken £7.50 Goody Bag cost out of my Bank but has not been included on my Balance. So I have been able to use my Phone si...
EE are not the first operator to do this. Three already have an app that allows you to make calls and send/receive texts over Wi-fi when there is no mobile signal available....
if 3 buys o2 I will jump ship at end of contract...
That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....

Social Media Feed