Mystery Caller: Phone for documents and social media

Mystery Caller: Phone for documents and social media

Mystery Caller is hitting the General Election campaign trail and needs a phone to share documents and updates on social media. Can our networks tick the right box?

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Mystery Caller: Handsets for visually impaired people

Mystery Caller: Handsets for visually impaired people

Android and iOS devices both include a range of features for people with visual impairments. Mystery Caller wants to know what these are. Can the CSAs tell him?

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Mystery Caller: Phone and fitness tracker

Mystery Caller: Phone and fitness tracker

Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?

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Mystery Caller: Rugged handsets

Mystery Caller: Rugged handsets

Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he's broken phone and he wants something more robust

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Mystery Caller: Windows Phone

Mystery Caller: Windows Phone

Windows Phone is growing in market share so Mystery Caller wants to see what is available - but he won't pay more than £20 per month. What can the CSAs offer?

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Mystery Caller: Tablet for a child

Mystery Caller: Tablet for a child

With Christmas on the horizon, Mystery Caller wants to buy a tablet suitable for a young relative as a Christmas present. What can our CSAs offer him?

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Mystery Caller: Phablets

Mystery Caller: Phablets

Apple has launched the 5.5-inch iPhone 6 Plus. Samsung now has the Galaxy Note 4 with a 5.7 inch screen. Phablets are all the rage. So Mystery Caller wants one. What can the CSAs offer?

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Mystery Caller: Sony Xperia Z3

Mystery Caller: Sony Xperia Z3

Sony released its new Xperia Z3 last month and Mystery Caller wants one but at a cheap price. Can the sales staff sell him one or offer a good alternative instead?

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Mystery Caller: Apple iPhone 6

Mystery Caller: Apple iPhone 6

A new iPhone is on the market and millions have rushed out to buy the device. Mystery Caller is one of those millions – but what can our CSAs offer him?

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Mystery Caller: Deals for uni students

Mystery Caller: Deals for uni students

This month, thousands of students will be starting university for the first time. Some will need new phones. Mystery Caller is on the case to find out what the advisers are offering, what discounts are available and what advice they’re giving

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Recent Comments

That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....
Only 2 months ago i buy this phone. Please advice any body knows...
I have bought a huawei ascend p7 suddenly networ operator inactive. How to active this?...
A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc). But agre...
I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...

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