Mystery Caller: Insurance

Mystery Caller: Insurance

Mystery Caller has lost two phones to clumsiness in the past few years so insurance is a must for the new one. How do the networks compare when it comes to protecting phones from loss, theft and damage?

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Mystery Caller: Mobile for the elderly

Mystery Caller: Mobile for the elderly

Mystery Caller's elderly father needs a phone that is affordable and easy to use. Will the networks be able to recommend a suitable 'first mobile' without resorting to favourites Samsung and Apple?

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Mystery Caller: Wearable technology

Mystery Caller: Wearable technology

Mystery Caller had been hearing a lot about wearable technology in the run up to Mobile World Congress. But are the operators up to speed when it comes to smartwatches and fitness trackers?

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Mystery Caller: Roaming

Mystery Caller: Roaming

Going on a romantic break to Paris, you wouldn’t think Mystery Caller would have much time to spend on the phone. Just in case, he wanted to know the best deals for international calls, texts and data

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Mystery Caller: Exiting contracts without penalty

Mystery Caller: Exiting contracts without penalty

On January 23, new rules came into force allowing customers to exit mobile phone contracts without penalty if prices rose unexpectedly. Have the networks made sure their CSAs know about them?

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Mystery Caller: January sales

Mystery Caller: January sales

Mystery Caller needs a new phone and is hoping to score a last-minute bargain in the January sales. With a wealth of deals to be found online, will the CSAs find one that hits the spot?

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Mystery Caller: SIM-only deals

Mystery Caller: SIM-only deals

Mystery Caller has received a shiny new phone for Christmas and is now on the hunt for a SIM-only deal and advice on how to use the handset. How will the networks handle her request?

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Mystery Caller: prepay phone for under £100

Mystery Caller: prepay phone for under £100

With Christmas fast approaching, Mystery Caller is on the lookout for a present for her mum – a prepay phone costing around £100. Can the networks help her find the perfect gift?

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Mystery Caller: Apple iPads

Mystery Caller: Apple iPads

The iPad Air and iPad Mini with Retina have arrived and Mystery Caller has decided she wants one. Can the networks help her decide between the devices and suggest a good value plan?

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Mystery Caller: Bundled minutes

Mystery Caller: Bundled minutes

Mystery Caller’s mother has cancelled her contract after finding she didn’t have enough bundled minutes. As she requires voice rather than data will the networks find a good-value solution?

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