Mystery Caller: Phone and fitness tracker

Mystery Caller: Phone and fitness tracker

Mystery Caller has had a bit too much Christmas cheer and has piled on the pounds so wants a new phone and fitness tracker to go with it. What can our CSRs tell him about wearables?

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Mystery Caller: Rugged handsets

Mystery Caller: Rugged handsets

Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he's broken phone and he wants something more robust

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Mystery Caller: Windows Phone

Mystery Caller: Windows Phone

Windows Phone is growing in market share so Mystery Caller wants to see what is available - but he won't pay more than £20 per month. What can the CSAs offer?

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Mystery Caller: Tablet for a child

Mystery Caller: Tablet for a child

With Christmas on the horizon, Mystery Caller wants to buy a tablet suitable for a young relative as a Christmas present. What can our CSAs offer him?

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Mystery Caller: Phablets

Mystery Caller: Phablets

Apple has launched the 5.5-inch iPhone 6 Plus. Samsung now has the Galaxy Note 4 with a 5.7 inch screen. Phablets are all the rage. So Mystery Caller wants one. What can the CSAs offer?

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Mystery Caller: Sony Xperia Z3

Mystery Caller: Sony Xperia Z3

Sony released its new Xperia Z3 last month and Mystery Caller wants one but at a cheap price. Can the sales staff sell him one or offer a good alternative instead?

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Mystery Caller: Apple iPhone 6

Mystery Caller: Apple iPhone 6

A new iPhone is on the market and millions have rushed out to buy the device. Mystery Caller is one of those millions – but what can our CSAs offer him?

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Mystery Caller: Deals for uni students

Mystery Caller: Deals for uni students

This month, thousands of students will be starting university for the first time. Some will need new phones. Mystery Caller is on the case to find out what the advisers are offering, what discounts are available and what advice they’re giving

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Mystery Caller: Top cameraphone for under £30

Mystery Caller: Top cameraphone for under £30

Mystery Caller needs a phone with a top of the range camera but only wants to pay around £30 per month. Can our sales find me a great snapper but stick within my pricepoint? Can they explain why the camera is great?

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Mystery Caller: Prepay handset for the elderly

Mystery Caller: Prepay handset for the elderly

This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only

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