Mystery Shopper: Clapham Junction

Mystery Shopper: Clapham Junction

Clumsy Mystery Shopper is on the hunt for an insurance deal for his prepay handset which can be used on any network. Which retailer can provide excellent customer service and spot the opportunity to up-sell?

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Mystery Shopper: Brixton

Mystery Shopper: Brixton

Mystery shopper has a retired parent who likes their social media and wants a smartphone and data package to match. Can they find the perfect choice of handset and airtime package for this growing market segment?

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Mystery Shopper: Stratford

Mystery Shopper: Stratford

Tech-crazy Mystery Shopper has been reading about the wearables trend and wants to find out more. Do the retailers know their fitness trackers from their Google Glasses and smartwatches?

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Mystery Shopper: Enfield

Mystery Shopper: Enfield

With all the operators now offering 4G connectivity, Mystery Shopper has decided to take the plunge and go super-fast. Which of the high street retailers can tempt him with the best all-round deal?

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Mystery Shopper: Brentwood

Mystery Shopper: Brentwood

Music loving Mystery Shopper has some wireless headphones that can connect to a mobile via near-field communication (NFC). Can the retailers tell him more about the technology and offer an appropriate handset?

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Mystery Shopper: Tunbridge Wells

Mystery Shopper: Tunbridge Wells

Mystery Shopper loves a bargain, so it is no surprise that he is after a new high-end smartphone in the sales. Can the high street retailers offer the kind of deal that will tempt him to part with his hard-earned cash?

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Mystery Shopper: Wood Green

Mystery Shopper: Wood Green

Mystery Shopper received a shiny new handset for Christmas, but now needs a SIM-only deal to add some sparkle to the surprise. Which retailer can provide the best deal that gives him at least 500 minutes?

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Mystery Shopper: Crawley

Mystery Shopper: Crawley

Mystery Shopper is getting into the Christmas spirit and wants to buy a prepay handset for around £100 as a gift. Can the high street retailers serve up some festive deals to tempt him to part with his cash?

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Mystery Shopper: Luton

Mystery Shopper: Luton

Tablets are expected to be the most in-demand presents this Christmas. Mystery Shopper is well aware of the buzz, and has had his eye on the new iPad range for a few weeks too. Can the retailers come up with the goods?

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Mystery Shopper: Gravesend

Mystery Shopper: Gravesend

Mystery Shopper needs a new phone and a new tablet. Killing two birds with one stone with a phablet would be a perfect scenario for him, but can the retailers offer him the big screen experience he is looking for?

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