Tag Archive | "EE"

EE tops RootMetrics study, as Vodafone remains bottom


Operator holds onto top spot in UK-wide performance testing by RootMetrics Read the full story

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Mobile News editor speaks to BBC over EE charges


Mobile News editor Michael Garwood gives his take on EE customer service priority costs Read the full story

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EE introduce 50p queue jump charge for customer service calls


Customers can get priority service when calling EE contact centres Read the full story

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EE tops UK call quality scores in latest Ofcom research


 Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2′s network 

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Operators demand EU rethink over crippling roaming costs


Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged

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EE offers deal to B2B dealers who ‘lost millions’


Those affected by commission issues following the launch of EE’s brand in October 2012 now being offered settlements

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Mystery Caller: Prepay handset for the elderly


This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only   

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Mystery Shopper: Streatham


Mystery shopper wants a phone that is perfect for his grandmother, an older member of the community, but does not want to be tied in to a lengthy contract. Can our retailers find him something that’s cheap and easy to use?

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EE launches two new mobile insurance plans


Full Cover for £10  month and Damage Cover for £6.50 a month, designed to minimise the stress of losing or breaking a device 

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Ofcom releases mobile phone unlocking guide


EE charges most at £20.42 while Three leaves all devices unlocked Read the full story

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Recent Comments

Is that the bloke from 5ive? Yawn. I'd pay 50p to get Slam Dunk Da Funk as a ringtone. Burned....
Vodafone have been charging PAYT customers for years to access Customer Services, whats new?...
Really?...
Great Guy, amazing commercial acumen....
Unless we see our payment through our distributor this month we will be out of business....
EE are terrible, how do they expect businesses to servive the wait....
will not use vodaphone tax avoiders, does any one of them pay any tax???...
How can a customer abuse an unlimited package? The networks abuse the word unlimited more like. If they don't want people to truly use their package without limits, they should have a clea...
Members get their internet suspended when they tether on unlimited goodybags. Can we see these 1000 posts from angry users please?...
I wonder which one of these dismal pair will be responsible for customer support? Support - LOL...

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