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BT will shut down Plusnet Mobile to consolidate the EE brand

Staff Reporter
May 24, 2023

Bare bones BT Group MVNO Plusnet Mobile is shutting down over the coming months with customers being offered a 30-day SIM for £8 a month to switch to EE. Pusnet’s fixed broadband customers are unaffected.

Plusnet Mobile sold just SIM-only plans. It is closing down so that BT’s mobile offerings are all consolidated with EE. When Plusnet Mobile’s consolidation into EE is complete, current Plusnet SIM customers will no longer be able to make calls, send texts or access the internet but must witch to an alternative provider.

They have two options; either going with a deal offered by EE, or comparing other deals available. Customers will not need to pay an exit fee for changing providers in any case” said uSwitch mobile expert Catherine Hiley.

EE is offering Plusnet Mobile customers an exclusive 30-day SIM for £8 per month as an incentive to remain with the provider, but you’ll need to check that it comes with enough data to suit your needs.

Protecting consumer interests should be a top priority for EE and BT, so it’s important customers receive clear communication and do not feel pushed into accepting the EE deal. For those intending to switch, they can keep their existing number by texting PAC to 65075. This is a quick and easy service where your provider will send you a code, which can then be given to your new provider, allowing you to keep your existing number.”

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