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EE launches new Basics mobile social tariff

Megan Robinson
November 16, 2022

The network is aiming to make home phone, mobile, and broadband affordable for all

EE has launched its new EE Basics social tariff for mobile, as research from BT shows that 75 per cent of British adults believe it would be hard to improve their financial situation without connectivity.

The EE Basics package is £12 per month and provides a 30-day SIM-only package for customers who receive certain means-tested benefits.

This package joins BT’s social broadband tariff, Home Essentials, which was released last year to connect customers on means-tested benefits for £15 per month.

Nick Lane, MD Customer Services, BT Consumer said in a blog post: “We already support nearly one million customers with subsidised or discount tariffs, and the number of customers taking Home Essentials has doubled in the past two quarters because of proactive conversations with customers we believe are eligible. 

“EE, BT or Plusnet customers who are eligible to move to Home Essentials can move penalty-free – and I urge anyone who qualifies for our low-cost, social tariff to get in touch on the phone, online or in one of our stores.

“But that’s not all we’re doing. Earlier this year, we introduced Stay Connected Data for EE customers not on our Mobile Basics tariff. It means people can still use essential apps such as WhatsApp and Maps when they reach their monthly data allowance, with unlimited backup data.

“We also offer a free, confidential and independent debt advice referral process for customers in partnership with the Money Adviser Network.”

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