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TalkTalk offers free upgrades to all customers after cyber attack

Paul Withers
November 11, 2015

From December 1, all four million plus customers will be able to add TV, mobile, landline or broadband bundles to their existing package for free

TalkTalk is offering free upgrades to all of its home customers as a goodwill gesture following last month’s cyber attack on its website.

From December 1, all customers will be able to add a selection of the following to their package for free: TV content including movies, kids, entertainment and sports; a mobile SIM with a monthly allowance of free calls, texts and data; unlimited UK landline and mobile calls; and a broadband health check by experienced engineers.

In addition, TalkTalk has also created a new bundle of online and telephone security features, designed to improve protection from scammers, malware and cold callers.

This includes web filter HomeSafe; anti-virus protection from F-Secure; and cold calling features that allow customers to block calls from withheld numbers, block the last number that called you, and see the number for incoming calls.

The gesture of thanks is available to all TalkTalk customers, regardless of whether or not they were affected by the cyber attack. They can find out more information at

Last week, TalkTalk revealed that 157,000 customer accounts were accessed during the attack on its website on October 21 – much lower than first feared.

TalkTalk chief executive Dido Harding (pictured) said: “TalkTalk takes the security of customers’ data extremely seriously and we are taking significant further steps to ensure our systems are protected, as well as writing to all our customers outlining what we are doing to keep their data safe.

“In recognition of the unavoidable uncertainty, and because we know that doing what is right for our customers will ensure the best possible outcome for the company over the longer term, we are today announcing the offer of a choice of free upgraded services to all our customers.”

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