Subscribe For Free

Virgin Media to create 500 new jobs to deal with high call numbers during coronavirus outbreak

Paul Lipscombe
March 25, 2020

Virgin has also said it will provide remote working capabilities where possible

Virgin Media has confirmed more than 500 new jobs will be created at its customer contact centres, as call numbers grow during the coronavirus outbreak. 

The jobs will be a mixture of permanent and fixed-term roles and will be based in either Birmingham, Sheffield, Manchester or Teeside. 

Due to quarantine measures some Virgin Media call centres across the country have had to close, with the operator stating that it is prioritising calls from the most vulnerable during this time. 

Video interviews will be used to assess potential candidates, which it hopes will allow for workers to start their role within weeks. 

Virgin Media executive director Abby Thomas said: “We’re working day and night to keep the country connected and make sure services are running smoothly. 

“In these difficult times, we’re really proud to soon be welcoming hundreds of new staff to our contact centres who will help us continue to serve our customers.” 

Virgin Media also revealed that it providing flexible working patterns for colleagues, with employees being paid two weeks leave to look after their children, while schools are closed. 

Share this article