A number of dealers are reporting continued delays with rev-share payments following its introduction last year
Vodafone dealers are continuing to experience delays on revenue share payments almost a year since the payment model was introduced.
The operator, which launched the model last August, admitted in November there had been some “temporary” issues” surrounding the accuracy of billing, which were due to be resolved by the end of October.
The issues, which are similar to those experienced by EE partners, typically involve incorrect calculations on payments owed, based on customer spend.
Whilst many of the issues have now been resolved, a number of dealers are still experiencing delays.
Criticism
One gold partner, who requested not to be named, told Mobile News he was still owed “tens of thousands” of pounds from connections put through dating back six months.
A silver partner, who also requested anonymity, said he was owed a “five-figure” sum whilst others we spoke to claimed they were still owed payments from the time the model first launched 11 months ago.
Vodafone has also received criticism for its handling of the matter and a lack of feedback on when partners can expect to receive their outstanding payments.
Dealers also claim the process in escalating the problems with Vodafone is proving costly – with staff having to devote “hours and hours” of their day filling in forms and manually calculating what they are are owed.
Vodafone declined to comment at press.
