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Vodafone struggles in latest Ofcom telecoms complaints report

Paul Lipscombe
April 30, 2021

However EE came top in two of the three categories for least complaints

Vodafone has performed poorly in Ofcom’s latest telecoms complaint data during the final quarter of last year.

The operator was among the worst mobile providers and ranked last place for most fixed broadband and landline complaints.

The complaints were tallied up between October and December last year.

MVNO iD Mobile was ranked the worst mobile provider along with Three, both with six complaints per 100,000 customers.

This was below the industry average of three, which BT Mobile (four), Vodafone (five) and Virgin Mobile (five) fell below.

However Tesco Mobile once again held its first position for least amount of mobile complaints per 100,000 with just one.

Sky Mobile, EE and O2 all came joint second with just two complaints per 100,000.

Fixed and landline

After a strong performance in mobile, EE led the way for service when it came to fixed broadband, scoring only six complaints per 100,000 customers.

This comfortably beat the industry average of 16. Sky (seven) and BT (14) also came under this figure.

However Vodafone ranked the worst provider with 30 complaints per 100,000.

The operator edged out Virgin Media (23), Plusnet (21) and TalkTalk (19) for the most fixed line complaints.

And Vodafone ranked the worst provider when it came to landline complaints with 15 complaints per 100,000.

This fell below the industry average of nine. EE again led the way for least amount of complaints with just three, followed by Sky with four per 100,000.

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