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Three customers hit by price hike

Alex Yau
January 29, 2016

The price increase affects customers on ‘legacy tariffs’

Three is increasing the monthly pricing of SIM-only contracts held by hundreds of thousands of customers from £15 to £30.

Affected customers are those on ‘legacy’ tariffs – plans no longer offered by the network. The price increase concerns customers who have reached the end of their legacy contracts, with the new plan being on a 30-day rolling contract.

A Three spokesman confirmed to Mobile News the process has been ongoing for the last 18 months.

He said: “In March 2014, we introduced new price plans giving customers more options in the size of their data and voice bundles, as well as limits and alerts to prevent bill shock. We have a lot of tariffs that we no longer sell and moving customers to one of the new plans will ensure they can enjoy the benefits of these plans.”

The operator has notified customers via postal letter, telling them the change will happen automatically. They have 30 days to choose a new deal or cancel the contract.


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